.conversation-layout{display:grid;grid-template-columns:280px minmax(0,1fr);gap:22px}.conversation-inbox,.conversation-main{background:#fff;border:1px solid #dce4e8;border-radius:14px;padding:22px}.conversation-main:only-child{grid-column:1/-1}.conversation-inbox form{display:flex;gap:8px;margin-bottom:20px}.conversation-inbox input{min-width:0}.inbox-list{display:grid;gap:8px}.inbox-list button{text-align:left;justify-content:flex-start}.conversation-stream{height:52vh;min-height:280px;overflow:auto;padding:16px 4px;display:flex;flex-direction:column;gap:14px;scrollbar-gutter:stable}.message{background:#edf2f5;border-radius:12px;padding:14px;max-width:88%;align-self:flex-start;overflow-wrap:anywhere}.message.mine{background:#e6f3ed;align-self:flex-end}.message.internal{background:#fff3d6;border-left:3px solid #c88d26}.message-meta{display:flex;gap:14px;align-items:center;justify-content:space-between;font-size:12px;color:#52646d}.message p{white-space:pre-wrap;margin:10px 0}.message small{display:inline-block;font-size:11px;color:#64756d;margin-right:10px}.message img,.message video{display:block;max-width:100%;max-height:300px;border-radius:8px;margin:8px 0}.message a{display:block;font-size:12px}.message button{font-size:12px;padding:7px 10px;margin:6px 6px 0 0}.conversation-composer{border-top:1px solid #dce4e8;padding-top:18px;gap:12px}.conversation-composer textarea,.message textarea{width:100%;border:1px solid #bbccd1;border-radius:8px;resize:vertical;padding:12px;font:inherit;min-height:85px}.conversation-composer label{display:flex;align-items:center;gap:8px}.conversation-composer input[type=checkbox]{width:auto}.conversation-composer details input{margin-top:10px}.conversation-notice:not(:empty){background:#fff3d6;padding:12px;border-radius:8px;margin-top:14px}.price-quote{background:#fff;border:1px solid #b2d4c3;border-radius:8px;padding:14px;margin-top:10px}.price-quote>strong{font-size:22px}.revision-history{border-top:1px solid #afc2be;font-size:12px}.has-unread{outline:3px solid #55a38c}@media(max-width:760px){.conversation-layout{grid-template-columns:1fr}.conversation-inbox{max-height:280px;overflow:auto}.conversation-main{padding:16px}.message{max-width:95%}.message-meta{gap:8px;flex-wrap:wrap}.conversation-stream{height:50vh}.conversation-main>.actions{gap:5px}.conversation-main>.actions button{font-size:12px;padding:8px}}
/* Shared palette for staff and embedded customer conversation. */
:root{color-scheme:light;--surface:#fff;--page:#f3f6f8;--ink:#172431;--muted:#52646d;--line:#dce4e8;--field:#fff;--other:#edf2f5;--mine:#e6f3ed;--note:#fff3d6;--soft:#e9f3f0;--accent:#11675d;--quote:#fff}
:root[data-theme=dark]{color-scheme:dark;--surface:#202b36;--page:#141d26;--ink:#edf4f8;--muted:#afc1ce;--line:#435563;--field:#18232e;--other:#2a3b4a;--mine:#20463e;--note:#493c23;--soft:#2b4642;--accent:#83d6c0;--quote:#1a302d}
html,body{background:var(--page);color:var(--ink)}
header,.card,.conversation-inbox,.conversation-main{background:var(--surface);border-color:var(--line)}
.brand,.person p{color:var(--ink)}.brand small,footer,.muted,.message-meta,.message small{color:var(--muted)}
input,select,textarea,.conversation-composer textarea,.message textarea{background:var(--field);color:var(--ink);border:1px solid var(--line);border-radius:8px;padding:10px;font:inherit;max-width:100%}
select{width:100%;margin:8px 0}.actions select{width:auto;max-width:200px;margin:0}.conversation-composer textarea{padding:12px}
button,.button{background:var(--accent);color:var(--surface)}.quiet{background:var(--soft);color:var(--accent)}
nav button{background:transparent;color:var(--muted)}nav button.selected,button[aria-pressed=true]{background:var(--mine);color:var(--accent);box-shadow:inset 0 0 0 2px var(--accent)}
.message{background:var(--other)}.message.mine{background:var(--mine)}.message.internal{background:var(--note)}.price-quote{background:var(--quote);border-color:var(--line)}
.conversation-notice:not(:empty),#notice:not(:empty){background:var(--note);color:var(--ink);border-color:var(--line)}#notice.success{background:var(--mine);color:var(--ink)}
.conversation-composer,.person,.audit-row,.revision-history{border-color:var(--line)}
.inbox-list{max-height:56vh;overflow:auto;margin:14px 0}.inbox-list button{display:block;overflow-wrap:anywhere}.inbox-list small{display:block;margin-top:6px;font-weight:400}
.templates-panel,.secret-box{padding:14px;border:1px solid var(--line);border-radius:10px;margin:14px 0}.templates-panel summary,.secret-box summary{cursor:pointer;font-weight:650}.template-row{padding:10px 0;border-bottom:1px solid var(--line)}.template-row button{font-size:12px;padding:7px;margin:4px 4px 0 0}.templates-panel textarea{width:100%}.secret-box form{margin-top:12px}.secret-box small{display:block;color:var(--muted);margin-top:10px}.secret-value{font-family:monospace;overflow-wrap:anywhere}.secret-box>button{margin:4px 8px 4px 0}
.status-badge{display:inline-block;width:fit-content;border-radius:20px;padding:7px 12px;font-size:13px;font-weight:650;background:#e6edf2;color:#30424f}
.tone-purple{background:#eee5ff;color:#66349a}.tone-amber{background:#fff0c9;color:#805300}.tone-red{background:#fde1e1;color:#922828}.tone-green{background:#d9f3e6;color:#155d3b}.tone-blue{background:#dcecff;color:#215a91}.tone-orange{background:#ffe7d2;color:#8d460f}
[data-theme=dark] .status-badge{background:#354854;color:#e2edf5}[data-theme=dark] .tone-purple{background:#47345e;color:#dec4ff}[data-theme=dark] .tone-amber{background:#4e4021;color:#ffe3a3}[data-theme=dark] .tone-red{background:#542d31;color:#ffc0c0}[data-theme=dark] .tone-green{background:#244b3a;color:#b3f2d1}[data-theme=dark] .tone-blue{background:#263e5b;color:#b7d9ff}[data-theme=dark] .tone-orange{background:#523b26;color:#ffd0a7}
@media(max-width:760px){.conversation-inbox{max-height:none}.inbox-list{max-height:220px}.conversation-main>.actions{flex-wrap:wrap}.actions select{max-width:100%}}

.template-dialog{width:min(760px,calc(100vw - 32px));max-height:90vh;box-sizing:border-box;overflow:auto;border:1px solid var(--line);border-radius:16px;padding:28px;background:var(--surface);color:var(--ink);box-shadow:0 24px 80px #0005}.template-dialog::backdrop{background:#0009}.template-dialog h2{margin:0 0 12px}.template-dialog form{margin:18px 0 0;gap:20px}.template-dialog label{gap:10px}.template-dialog input,.template-dialog textarea{width:100%;font-size:16px;padding:13px}.template-dialog textarea{min-height:260px;line-height:1.6;resize:vertical}.template-dialog .template-error:empty{display:none}.template-dialog .template-error{color:var(--ink);background:var(--note);padding:12px;border-radius:8px}@media(max-width:600px){.template-dialog{padding:20px;max-height:92vh}.template-dialog textarea{min-height:240px}.template-dialog .actions{display:flex;flex-wrap:wrap}}

.client-presence{margin:0 0 14px;padding:12px 16px;border:1px solid var(--line,#cad4dc);border-radius:12px;font-size:.9rem}.client-presence table{width:100%;border-collapse:collapse}.client-presence caption{text-align:left;font-weight:700;margin-bottom:7px}.client-presence th,.client-presence td{text-align:left;padding:5px 10px 5px 0;color:inherit;background:transparent}.client-presence small{display:block;margin-top:7px;opacity:.75}

/* Consent stays visible even after its new-message marker has been read. */
.consent-banner{padding:16px;margin:12px 0;border:2px solid;border-radius:8px;font-weight:700;line-height:1.5}
.consent-banner[hidden]{display:none}
.consent-accepted{border-left:5px solid #26834b!important;background:#edf9f0!important;color:#164b2a!important}
.consent-cancelled{border-left:5px solid #bd3939!important;background:#fff0ef!important;color:#842020!important}
.consent-inbox{display:block;margin-top:6px;font-size:13px}